terms of service

Terms of Service
Effective Date: 01/01/2025

Welcome to Honor & Hound! By using our dog waste management services, you ("client" or "you") agree to the following terms and conditions. These Terms of Service (“TOS”) establish a clear understanding of our services, payment policies, and responsibilities.

1. Payment Terms

1.1 Billing:
Monthly rates are determined by factors such as location, number of pets, yard size, and visit frequency.
Payments must be prepaid at the beginning of each month.

1.2 Invoicing and Payment Due Dates:
Invoices are issued five (5) days before the end of the month (e.g., April 26 for May services).
Payments are due on the first (1st) day of the service month (e.g., May 1 for May services).

1.3 Late Payment Policy:
Payments not received by the fifth (5th) day of the month will result in service suspension and a resumption fee due to the increased workload on subsequent visits.
A $10 late fee will be applied to payments overdue by ten (10) days.
Accounts unpaid after forty-five (45) days may incur a $35 collection fee and may be forwarded to a collection agency.

1.4 Pro-Rated Invoices for New Clients:
New clients will receive a pro-rated invoice based on the remaining days of their first month.

1.5 Payment Methods:
We accept e-transfers and credit card payments.
Credit card payments are processed automatically on the first day of each month.

1.6 Credit Card Policy:
Credit card details are securely stored within our CRM system. Staff cannot access this information. By using our services, you consent to automatic monthly charges.

2. Yard Access

2.1 Unobstructed Access:
Clients must ensure unobstructed access to the yard (e.g., unlocked gates).
Access through homes is not permitted. A garage or side gate must be available.
If access is restricted, service will still be charged due to the increased workload for the next visit.

2.2 Pet Safety:
Aggressive or protective pets must be secured indoors or away from the service area during scheduled visits.
For safety reasons, staff will not interact with pets unless specifically instructed by the client.

3. Waste Removal

3.1 Scope of Services:
We remove solid waste only. Waste indicative of health concerns (e.g., diarrhea) will not be handled. Clients will be notified to seek veterinary care if necessary.
Waste removal from rock, gravel, or heavily overgrown areas is excluded.

3.2 Exclusions:
Areas beneath trampolines, dense underbrush, or obstacles posing safety risks will not be serviced.

3.3 Tool Sanitization:
All tools and footwear are sanitized before and after each visit to ensure your pet's safety and prevent the spread of bacteria.

4. Scheduling and Weather Policy

4.1 Service Scheduling:
Services are performed during daylight hours, weather permitting.
We reserve the right to adjust schedules for routing efficiency. Clients will be notified of changes.

4.2 Inclement Weather:
Hazardous conditions, such as snow accumulation exceeding 3 centimeters within 8 hours of service, will require rescheduling.
Regular weekly fees still apply due to increased workload on the next visit.

4.3 Holidays:
Services may be adjusted around major holidays. Honor & Hound is closed from Christmas Day to New Year’s Day, and fees for this period will apply to the subsequent service.

5. Text Message Notifications

5.1 Consent for SMS:
By opting into SMS notifications, you agree to receive reminders, updates, and communication about services.
You may withdraw consent at any time by replying "STOP" to our messages.

6. Service Suspension and Termination

6.1 Service Suspension:
Clients may pause service with a minimum of 24-hour notice. Credits will be applied toward the next month.

6.2 Service Termination:
Services may be terminated with a 48-hour written notice. Refunds for partial months are not issued.

7. Liability

7.1 Property and Safety:
Honor & Hound is not liable for property damage, loss, or incidents related to service unless arising from gross negligence.
Clients agree to hold harmless and waive claims against Honor & Hound for service-related issues.

7.2 Gates and Property Security:
Staff will ensure gates are closed after service. Clients are responsible for maintaining secure property access.

8. Satisfaction Guarantee
If you are dissatisfied with a service, notify us within 24 hours. We will revisit the property to address concerns or issue a service credit.

9. Privacy Policy
Honor & Hound respects your privacy. Personal information will not be sold or shared externally. Please see our Privacy Policy for more details.

10. Agreement and Revisions
By using our services, you agree to these Terms of Service.

Honor & Hound reserves the right to revise these terms at any time. Changes will be communicated, and continued use of our services constitutes agreement to updated terms.

Contact Information
For questions or concerns, please contact us at:
Honor & Hound
Email: info@honorandhound.com
Phone: (208) 918-2049
Last Updated: 01/01/2025