Honor & Hound
Privacy Policy
Effective Date: 01/01/2025
Honor & Hound operates the honorandhound.com website, which provides the SERVICE. This page informs website visitors about our policies regarding the collection, use, and disclosure of Personal Information for those who choose to use our Service.
By using our Service, you agree to the collection and use of information in accordance with this policy. We use the Personal Information collected to provide and improve the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms of Service, which are accessible on our website, unless otherwise defined in this Privacy Policy.
1. Information Collection and Use
For a better experience using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to:
Name
Email Address
Phone Number
Postal Address
This information is collected to:
Personally identifiable information, including but not limited to:
Provide, maintain, and improve the Service.
Contact you regarding scheduling, service updates, or promotions.
Process payments and invoices.
2. Yard Access
2.1 Unobstructed Access:
Clients must ensure unobstructed access to the yard (e.g., unlocked gates).
Access through homes is not permitted. A garage or side gate must be available.
If access is restricted, service will still be charged due to the increased workload for the next visit.
2.2 Pet Safety:
Aggressive or protective pets must be secured indoors or away from the service area during scheduled visits.
For safety reasons, staff will not interact with pets unless specifically instructed by the client.
2. Yard Access
2.1 Unobstructed Access:
Clients must ensure unobstructed access to the yard (e.g., unlocked gates).
Access through homes is not permitted. A garage or side gate must be available.
If access is restricted, service will still be charged due to the increased workload for the next visit.
2.2 Pet Safety:
Aggressive or protective pets must be secured indoors or away from the service area during scheduled visits.
For safety reasons, staff will not interact with pets unless specifically instructed by the client.
3. Waste Removal
3.1 Scope of Services:
We remove solid waste only. Waste indicative of health concerns (e.g., diarrhea) will not be handled. Clients will be notified to seek veterinary care if necessary.
Waste removal from rock, gravel, or heavily overgrown areas is excluded.
3.2 Exclusions:
Areas beneath trampolines, dense underbrush, or obstacles posing safety risks will not be serviced.
3.3 Tool Sanitization:
All tools and footwear are sanitized before and after each visit to ensure your pet's safety and prevent the spread of bacteria.
4. Payment Information
Honor & Hound processes payments through secure third-party platforms.
Storage: Payment information, such as credit card details, is stored securely by our payment processor and is inaccessible to Honor & Hound staff.
Consent: By using our Service, you consent to the secure processing of payment information for billing purposes.
5. Service Providers
We may employ third-party companies and individuals to:
Facilitate our Service.
Perform Service-related tasks (e.g., payment processing, email communication).
Analyze website performance and user behavior.
These third parties have access to your Personal Information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Security
We value your trust in providing your Personal Information and use commercially acceptable means to protect it. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Links to Other Sites
Our Service may include links to external websites. If you click on a third-party link, you will be redirected to their site. We strongly encourage you to review the Privacy Policy of these websites, as we do not control and are not responsible for their content, policies, or practices.
8. Children's Policy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect Personal Information from children. If we discover that a child under 13 has provided us with Personal Information, we will promptly delete it.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be reflected at the top. By continuing to use the Service, you agree to the updated policy.
10. Your Rights
You have the right to:
Access the Personal Information we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your Personal Information, subject to legal or contractual obligations.
To exercise these rights, contact us at [email protected].
Contact Information
For questions or concerns, please contact us at:
Email: [email protected]
Phone: (208) 918-2049
Last Updated: 01/01/2025